“I learned I wasn’t in charge of success.  I was in charge of the process that hopefully would yield more success than failure.  I began to be guided by three navigational stakes:

1. My process and my diligence to execute was the best I could do.
2. My attitude and determination to remain positive and confident was a critical catalyst for my success.
3. My resiliency and ability to see failure as but a speed bump on the road to success allowed me to get back up when I was knocked down. “

These are keen insights from Peter Gruber, in his blog post: “Dealing With The Turkeys In Your Life.” At a time, when we are experiencing a lot of chaos, uncertainty and failure – by leaders, corporations and organizations – it’s important to take a longer-term perspective and understand the science of success. You cannot omit failure from the equation, particularly if you are wrestling with building alternative solutions in a complex and changing landscape.

The key is accepting and working with this reality, learning to play and keep your ego in check. Really living like you can’t control others and events, is the first step to wisdom. Acting on what you can control and accepting what you can’t is necessary to taking control of your life or your organization. Anyone in sales will tell you, being successful is a numbers game.

I hate sports analogies but a baseball one is helpful here: the more times up at bat the greater your opportunity to score runs. The more you risk, the greater your chances of succeeding are. This also raises your chance of failing as well. Babe Ruth, an American baseball player who, in his day, beat the record for highest number of homeruns, also had a significantly high number of strikeouts. Why? Every time he was up at bat he gave it his all and was trying for the homerun. His homerun to hits was about 3:1.

If you aren’t risking and sticking your neck out until you feel uncertain, then you are missing an opportunity for real growth – which always lies beyond that which you know or have mastered. Once you’ve done your due diligence and analysis, any decision has an element of artistry or judgment. These days that element may be more pronounced. Failure must accompany sustained or repeated success. Accept this and move on.

It’s not about never failing but asking yourself, what do you do when you fail? Cover it up, rationalize it or own it. How do you learn from it and incorporate it into you how you move forward? What kind of support do you need to increase and sustain the amount of time you are stretched out on a limb?

© Copyright 2012 Sage Leadership Strategies, LLC All rights Reserved.

The other day I took the train into New York City and arrived at Grand Central Station 45 minutes early for my appointment. This gave me time to walk downstairs to use the restroom. As I hit the last step I suddenly noticed a light, gorgeous melodic sound floating through the air. I couldn’t place it’s source and thought maybe it was being pumped in from the ceiling. Then I sensed it was coming from behind a 3 foot pillar. I walked around the post and discovered a treasure – a gentleman, wearing a derby hat with a tie playing the harp. Yep, he’s the “HarpguyNYC,” Otherwise known as Eric Heger.

Harp

Like an angel from heaven. He sat there gracious, smiling and plucking away. I could have carried on, walking bruskly by like everyone around me. But I decided to stay and appreciate this wonderful gift – and to film him on my iphone. What amazed me even more is he was selling his CDs and his sign read: “Pay What You Want.” What does this mean really? Pay what you have? Pay what you think this CD is worth? Pay what you are willing to pay? Pay what you can get away with?

This man trusted he would somehow be taken care of and get what he needed. Or get what he deserved. There was no fear emanating from him.

I did pick up a CD and put $20 in his case which seemed so little for this concert and attitude uplift.

A mere 10 minute pause and my energy was shifted. A twinkle below grade added a lightness to my day and sparkle in my step. And it allowed me to take an important lesson of trust from this gifted musician.

Tomorrow is Thanksgiving Day in the United States – a day that is just about having a meal with family and friends and being grateful for what we have. It’s my favorite holiday because it is not about what you are giving or getting but about appreciating what you have with those you love and who love and appreciate you.

At a time when much of the world is in pain and chaos, let’s focus on what can help us walk through the thick of it with more grace and peace. Look around and notice the music in your life. Where do things work? Where is there flow? And be grateful. Just for Today.

Thank you for reading.

© Copyright 2012 Sage Leadership Strategies, LLC All rights Reserved.

I took a break from this blog for 100 days to regroup on my personal and professional life. All I knew is that I needed time to integrate some deeply disturbing personal matters and to not be so public for a time. And despite what I did or didn’t do, stuff happens anyway.

It’s amazing what a business quarter can bring…. And it’s amazing what radical inner re-sculpting events can activate.

My world changed forever and completely in this time:

My father died suddenly and unexpectedly.
Hurricane Sandy wreaked havoc on the Northeast U.S.
The U.S. re-elected President Obama.

My worked carried on but I am different on the inside being effected by these events:

I take nothing for granted.
I am working on radical acceptance of what is.
I have tremendous gratitude for what I have and who I am.

Just those three events aroused a ton of of other emotions in me: grief, sadness, relief, safety, insecurity, loss, hope, joy.

Even though I was able to sit vigil and say good-bye to my dad while the infection that ravaged his body took him within a week, he is still gone and I miss him. Even though I suffered minimal damage from the hurricane, thousands are still suffering and I’m aware of that. Even though I chose Obama as being the better of no-perfect candidate, his re-election still has implications.

Profound loss for what was, what could have been. I’m working on accepting what is. …and understanding what it means for my life going forward.

That’s all for now. Sometimes taking pause and breathing in change is enough. For now.

It’s like in my yoga practice – one of the greatest poses is shavasana. This is where you are lying down resting. It allows for your body to integrate all that has come before it to help it reset itself. In our culture allowing for integration is not valued. We rarely pause and are on to the next thing. Ebb and flow is the grace of nature that can be our greatest teacher, if we allow it.

Sometimes nothing happens on the outside but we change drastically inside. Sometimes major things happen externally and we don’t change inside. Sometimes it’s hard to change both our external circumstances and our worldview at once. All change requires energy – and we have a finite amount to manage. When things are moving, you need stability somewhere to navigate the waters. Slow down and listen. I am talking to myself here.

I’m learning to allow more space between activity and accomplishments. This fosters integration, the precursor to wisdom.

What is new in your world – either on the inside or the outside?

Copyright 2012 Sage Leadership Strategies, LLC All rights Reserved.

The amygdala is an almond-shaped structure that sits in the front part of the temporal lobe of the brain, as part of the limbic system. It performs a primary role in processing of memory and emotional reactions. The reactions could be positive or negative emotions that can be instantaneous and overwhelming depending upon the stimuli and your associations to the stimuli.

There are few downsides to strong positive emotional reactions when leading people. Strong negative emotions could be anger or frustration or an inappropriate degree or expression of these emotions based on present circumstances. Obviously when leading people these kind of reactions can cause damage to your relationships.

When you have been “hijacked” by your amygdala you are in the full throws of an irrational emotional reaction which means your executive functioning has shut down. Your emotions are in control of you versus you managing them. “Amygdala hijack” is a term that Daniel Goldman coined in his book Emotional Intelligence.

Here are a few things you can do to prevent or minimize your reactions and/or recover more quickly once you realize you’ve been hijacked:

In the moment, to recover:

1. Work on your physiology. Take a deep breath in to the count of 8, hold your breath for 8, breath out for 8 and hold your breath out for 8.

2. Place your hands in front of your solar plexus with all your fingertips touching (thumb to thumb, pinky to pinky, etc.). Take a deep breath in at the count of 4 through your mouth like you are sucking on a cool mint. Hold your breath for 16 counts. Exhale through your nose at 8 counts. Do this for at least 3 cycles.

3. Laugh. At first it will be a forced laugh. Stick with it for 20 seconds and typically it will move to a genuine laugh with others joining you – and not knowing why! This breaks up your energy and re-orients you and those around you.

4. If none of the above work, then physically remove yourself from the situation, preferably going for a walk in fresh air. It will clear your mind and channel your physical energy.

For prevention: longer-term, start to notice what triggers intense reactions in you and work to minimize the associations and reactions.

1. Explore what memories they are associated to and reprogram yourself with positive associations.

2. Develop a strong positive mantra (statement of affirmation) that you repeat to yourself in the moment to thwart an attack.

3. Meditate – this can reset your neural set point.

Copyright 2012 Sage Leadership Strategies, LLC All rights Reserved.

So we’ve discussed WHAT listening humbly IS and HOW to do it in posts earlier this week.

Now, let’s talk about times WHEN it is needed.

Well, the short answer is: ALL the time. When is it NOT helpful?

AND, here are a few key times:

1. When you have to influence a colleague or key constituent. To do so, you need to focus on the whats and hows:

a. Content: Make sure you understand their point of view.

b. Relationship: Make sure they feel heard, that you “get it.”

2. When you need to have your constituents understand your vision or buy into your plan of action:

a. You need to make sure you understand their concerns, paradigm, viewpoints so you can best tailor your messages in language and currency that matters to them most and they can best understand.

3. When you find yourself having a strong emotional reaction. This can result in your shutting out new information or alienating others and damaging important relationships:

a. This is what, in neuroscience terms, is referred to as, your amygdala has just been hijacked. As Dr. Relly Nadler states, “The “amygdala hijack” is a term coined in Daniel Goleman’s Emotional Intelligence, his first book on the subject. The amygdala is the emotional part of the brain, which regulates the fight or flight response. When threatened, it can respond irrationally. A rush of stress hormones floods the body before the prefrontal lobes (regulating executive function) can mediate this reaction.”

b. The key point here is: we all have our triggers and our moments. You want to make sure you are proactive about identifying them earlier, more often and managing them more closely. Committing to practicing humble listening is one way that you can prevent hijacking. When you feel the temperature start to rise, take a deep, full-chested breath and ask a clarifying question to seek more information.

Stay tuned for more on the Amygdala Hijacking in next post…

Copyright 2012 Sage Leadership Strategies, LLC All rights Reserved.

Building on yesterday’s post, here is an Operator’s Manual on HOW to listen humbly:

1. Check your ego at the door. It’s more important that your colleague thinks what a great listener you are, then how smart you are.

2. Get curious. Wonder. Inquire.

3. Seek to understand – from THEIR point of view.

4. Stop. Be quiet. Allow them to respond. Sit on your hands if you need to!

5. Paraphrase/summarize what your colleague is saying in your own words. This will force you to stay with them.

6. Listen at deeper layers of meaning and inference. The deeper your go with adding what you are inferring and what meaning you attach to what they are saying, the more fruitful the information.

7. Seek confirmation. Make sure you have accurately captured what they are saying– that you’ve got it right. Ask: “Is this accurate?” “Is this what you mean?” They will confirm or correct you.

8. Do NOT move on until you get the “yes”. There can be no “no,” objection or advocacy on your part until you get the “yes”. This means that you have actually listened AND understood them.

9. Once, you’ve got it – THEN go to action, telling – or whatever is appropriate.

This dynamic of alternating between advocating, inquiring, reflecting – should be fluid and organic, as a conversation is. If you are trying some new skills for the first time, it might feel a little stilted at first. With practice, over time, it will be more smooth.

As you do your daily listening workout, make sure you have a trusted advisor to give you in-the-moment feedback on how WELL you are PRACTICING listening – and humbly. One cannot be an accurate gauge on their own humility. I call this person a “street coach” – someone who is there with you in the trenches on a daily basis.

Copyright 2012 Sage Leadership Strategies, LLC All rights Reserved.

I agree with GE’s Jeff Immelt that Humble Listening is a key competency for leading today.

In an HBR article, Ram Charan points out that listening is a discipline. This implies it requires a level of rigor and sustained practice over time: keeping the intent to practice at the forefront of your mind, doing it, and proactively seeking feedback and incorporating the feedback for refined practice.

I’d like to focus on: what does it mean to listen humbly and how do you do it?

Be honest, don’t you often find yourself listening to someone with a biased view – looking for the “in,” so you can figure out how you need to tailor what you say – to persuade, inform or get yourself heard? This is really advocating in disguise. Advocating is telling, not listening. We rarely listen or listen actively with a truly curious, open mind, putting our needs/views aside.

Merriam Webster’s defines listening as “To give ear to…To hear something with thoughtful attention. To be alert to…” If we give someone our ear, it means that THEY are filling us with information that we need to process. If we are alert and paying attention, we are not assuming what they are going to say but are with them in the moment.

Think about it energetically as to how much you are taking in or pushing out information. Telling is pushing out. Asking and reflecting are taking in. A 30/70 ratio probably is more suitable for the humble listener. Afterall, we do have ONE mouth and TWO ears.

What does it mean to be humble? To listen without arrogance, believing that you don’t have all the answers. To listen without aggression. The notion of taking in implies a receiving, more passive state.

If you haven’t emptied yourself, then you can’t take in. Active listening is taking in, pausing, reflecting and digesting the information. Then you verify for correct receiving, that you have heard the speaker accurately.

Stay tuned for tomorrow’s post –  Humble Listening #2 – Operator’s Manual on HOW to Listen Humbly.

Copyright 2012 Sage Leadership Strategies, LLC All rights Reserved.

Here is a fun video by Martin Boroson that introduces meditating in a simple and easy way. Whether you are an advanced meditator or have never meditated, take 5 minutes to watch this clip and sink back into your skin.

Meditating is particularly good for people who are busy, stressed or already successful. Meditation is a vital skill for the leader of the 21st century. It enables you to stay in the moment to best identify where your attention should be placed deliberately versus reacting to what shouts the loudest.

In an age of relentless competing attention, rachet it down. Just for today.

Enjoy.

© Copyright 2012 Sage Leadership Strategies, LLC All rights Reserved.               www.sagelead.com

In my last post, I discuss Asana, the company. Founders, Moskovitz and Rosenstein are contributing to the global shift occurring on the planet right now that espouses we are interconnected, transitioning from me to we.  They are living their belief that they can turn a profit in a way that does the least harm and actually contributes to social good.

They believe groups create larger contributions to the world than individuals. They operate from the premise that all problems are solvable if we work together. “While corporations are excellent vehicles for collecting resources and making money to build better services, they are also excellent vehicles for creating joy and alleviating suffering.”

This sounds like Buddha in business attire.

Rubinstein says, “As a collective, co-creators do great things vs. human resources who extract things…. companies [should be] a means to an end to create joy on earth.”

Finally, they espouse a radical concept and departure from traditional corporate speak: Transparency of being – “let people be who they are…” don’t make them have to switch modes when they come to work.

What if you worked for a company that supported all of who you are? What if our corporate culture shifted from exploitation to working partnership to create life nurturing goods and services versus selling us things we don’t really need or want?

I heard a financial analyst the other day give an overview on his view of the economy. “We have been living beyond our means for 30 years.  We now have to lower our expectations.”

This we know. The real question is, can we come together as a nation, as a world and think differently about how we make money and about how much money we really need? Afterall, whatever you make, you can’t take it with you when you go.

© Copyright 2012 Sage Leadership Strategies, LLC All rights Reserved.               www.sagelead.com

Sherry Turkle speaks wise words when she says, “Always-on/always-on-you devices provide three powerful fantasies: that we will always be heard; that we can put our attention wherever we want it to be; and that we never have to be alone. Indeed our new devices have turned being alone into a problem that can be solved.”  …versus a mystery to be explored.

What would it mean to not be heard? How in control are you of where you place your attention? What does it mean to be alone?

Turkle’s written a book that explores how we are alone together. Technology’s promise is to support our lives by making the daily tasks of work and life easier.  This should free us up for more discretionary time – to create and be more present to ourselves and each other. It has the potential to bring us closer together. This is all good stuff. The problem is not with the technology but can be with us, the users, and how we interface with it.

Instead, sometimes we use technology to have little-to-no boundaries around our work/life. If not kept in-check, we can be addicted to our mobile devices – when we feel or have a fleeting thought, we express and update our social media status, with little mindful processing or editing inbetween. We can interface with ourselves and each other in ways where we want predictability, efficiency – to wrap things up fast, neat and tidy. We want to hit the delete button on our humanity function so we don’t have to deal in the ambiguous realm of what it means to be in true relationship. It can be emotional, messy and unpredictable. Technology gives us a feeling of being in control and a sense that we have a quality of communication and depth of connection that is not possible in sound bites over the air waves.

Technology has it’s place but it should not replace face-to-face human relationships or real voice-to-voice dialogue. Looking into the eyes of your neighbor or co-worker is not the same as skyping them.

We can’t truly connect with others unless we are connected to ourselves. Solitude allows one to reflect and get to know themselves. This requires a deep, quiet listening. It facilitates a processing where we come to explore, discover and understand what we really think and feel about our lives. We hear our own voice versus allowing it to be obliterated or swayed by the din of social media.

When we have this connection within ourselves, we can be more present and connect with others in deeper and more meaningful ways.  When we don’t have this reservoir to draw from within, we look for it to be filled on the outside. A void within can never permanently be filled from outside and a danger is we can end up living someone else’s life versus aligning with our own.

I’ve come across a number of blogs recently where the blogger talks about feeling alone and his/her community of readers then say, “we love you.” Having a virtual life does not replace a real life in flesh. It seems spending REAL time with people is a lost commodity amidst mobile devices and constant social media chatter.

So, I invite you, on this day in spring (in the Western Hemisphere), to go outside and feel the grass beneath your toes, smell the bursting flowers and hear the birds chirp, and have a sit down. Soak in the sun or sit under the eaves in the rain. Just take it in and reflect. When you’ve sat a spell, go down the street to your neighbor or down the hall to your co-worker and have an old fashion conversation. Look into their eyes and ask about their day. Now, how do you feel? What additional information or insight did you receive?

© Copyright 2012 Sage Leadership Strategies, LLC All rights Reserved.               www.sagelead.com